Delete your VYLI account

How to request deletion

Email vyliapp@outlook.com, preferably from the email linked to your account. Include your VYLI account email or phone number with country code, and say whether you are a customer, seller, driver or store staff member.

Ask us to delete your VYLI account and its associated personal data. You can make this request even if you have uninstalled the app or cannot sign in.

If the email button does not open a mail app, copy the address and send the request using your usual email service. You can also message VYLI on WhatsApp at +44 7776 731246. Do not send passwords, verification codes or full payment-card details.

What happens next

We verify account ownership before carrying out deletion. If you cannot access the account email or phone, tell us so we can help verify your request. A request alone does not delete an account, and we do not need your password.

We explain the deletion scope, expected completion time and any records we must retain, including the reason and retention period. We confirm when the request is completed. If an active delivery, return or business payment affects completion, we explain the next steps.

Data we delete

Deleting a customer account disables access and deletes or anonymises profile details, delivery addresses, the basket, saved items, followed stores, preferences, loyalty data, reviews, store conversations and saved try-on data linked to the account. Sign-in records and eligible uploaded files are removed, with cleanup retried if a provider is temporarily unavailable.

Customers can also request deletion in the app: Account → Delete my account. Seller, driver and staff account closures are handled by support after outstanding business obligations are resolved.

Data we retain and for how long

We may retain order, payment, delivery, support and financial records for the time needed to complete orders, handle returns and disputes, meet legal and accounting obligations, and prevent fraud. Completed orders have personal details removed when a customer account is deleted; active delivery details may remain until the order is completed. A minimal inactive account identifier remains to prevent old sessions from restoring access.

There is no general additional retention period for ordinary profile data once deletion is completed. If specific records must be retained, we explain the reason and additional period, or the event that ends retention, in our reply to your request. Deleting a photo or preference does not delete records that must be retained.

VYLI does not store original try-on photos. Unsaved previews expire after 45 minutes; saved previews are kept for up to 30 days unless deleted earlier. Service providers may apply separate safety retention as described in our privacy policy.