Terms of use

1. About VYLI

VYLI is a marketplace. Independent stores list and sell their own products on VYLI; VYLI runs the website, takes orders, arranges delivery, collects cash on delivery and pays the stores. By using VYLI you agree to these terms.

2. Your account

You must be 13 or over to use a VYLI shopping account and give accurate details. If you are under 18, you need permission from a parent or guardian to use VYLI and place orders. Seller, driver and business staff accounts require you to be 18 or over. Keep your password safe — you're responsible for activity on your account. You can sign out of all devices or request account deletion at any time.

3. Buying on VYLI

Prices are in Iraqi dinar and shown with any discount. Delivery fees are shown before you order. Most orders are paid in cash to the driver on delivery; please have the exact amount ready if you can.

Your order is a request to buy from the store. A store may cancel an order if a piece is unavailable, and you won't be charged.

Promo codes can have conditions (minimum order, dates, one use per customer) and only work on the store or items they're for.

4. Returns and problems

If something is wrong with an order, report it from the order page or Help. Returns and exchanges go to the store first; if the store doesn't reply within 24 hours, VYLI reviews the case. Where VYLI approves a refund it is paid back by the store.

5. Selling on VYLI

Sellers must list only items they own and are allowed to sell, describe them honestly (including AI-assisted photos and text, which the seller must check before publishing), and keep prices and stock accurate.

VYLI keeps a commission on each delivered sale and pays the rest to the seller on payout. Refunds VYLI approves, ad charges and featured-store fees are taken off the next payout.

VYLI may review, hide or remove listings, and pause stores that break these terms or harm customers.

6. Things not allowed

Counterfeit or illegal goods, misleading listings, harassment, spam, trying to take conversations or payments off VYLI to avoid fees, and interfering with the service or other people's accounts.

7. Our content and yours

VYLI's name, design and software belong to VYLI. Sellers keep ownership of their photos and descriptions and give VYLI permission to show and promote them on VYLI and its marketing.

8. Liability

We work hard to keep VYLI running and accurate, but the service is provided as it is. Stores are responsible for their products. To the extent the law allows, VYLI isn't liable for indirect losses; nothing here limits rights you have under the law.

9. Changes and contact

We may update these terms and will tell you about important changes in the app. Contact: vyliapp@outlook.com or WhatsApp +44 7776 731246.