Delete specific VYLI data

How to request deletion

Email vyliapp@outlook.com, preferably from the email linked to your account. Include your VYLI account email or phone number with country code, and say whether you are a customer, seller, driver or store staff member.

List the data you want deleted and say that you want to keep your account open. For example, you can request deletion of saved try-on images, delivery addresses, preferences or saved items.

If the email button does not open a mail app, copy the address and send the request using your usual email service. You can also message VYLI on WhatsApp at +44 7776 731246. Do not send passwords, verification codes or full payment-card details.

What happens next

We verify account ownership before carrying out deletion. If you cannot access the account email or phone, tell us so we can help verify your request. A request alone does not delete an account, and we do not need your password.

We explain the deletion scope, expected completion time and any records we must retain, including the reason and retention period. We confirm when the request is completed. If an active delivery, return or business payment affects completion, we explain the next steps.

Delete data and keep your account

You can request deletion of selected data without closing your account. Some information, such as sign-in details or records needed to finish an active order, may be necessary to keep the service working. We explain the choices before making a change that would require account closure.

You can also delete saved try-on previews in the app’s fitting room. Deleting those previews does not delete your account.

Data we retain and for how long

We may retain order, payment, delivery, support and financial records for the time needed to complete orders, handle returns and disputes, meet legal and accounting obligations, and prevent fraud. Completed orders have personal details removed when a customer account is deleted; active delivery details may remain until the order is completed. A minimal inactive account identifier remains to prevent old sessions from restoring access.

There is no general additional retention period for ordinary profile data once deletion is completed. If specific records must be retained, we explain the reason and additional period, or the event that ends retention, in our reply to your request. Deleting a photo or preference does not delete records that must be retained.

VYLI does not store original try-on photos. Unsaved previews expire after 45 minutes; saved previews are kept for up to 30 days unless deleted earlier. Service providers may apply separate safety retention as described in our privacy policy.